Returns & Refunds

You may return most items within 30 days of delivery for a refund or exchange. To be eligible, the piece must be unused, in its original condition, and returned in its original packaging where possible.

Because our pieces are handmade, please note that natural variation in colour, texture and finish is not considered a fault and is not grounds for a return — though we’re always happy to talk it through.

Email us at [email protected] with your order number and the item you’d like to return, and we’ll send you simple instructions. Please wait for our confirmation before shipping anything back.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty, in which case we cover them.

If your order arrives damaged or has a genuine fault, contact us within 7 days of delivery with a photo of the item. We’ll arrange a replacement or a full refund, including any shipping costs, at no charge to you.

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable except where the return is due to our error or a faulty item.

If you’d prefer a different piece, the simplest route is to return the original item for a refund and place a new order. If you’d like help choosing, just ask — we’re happy to advise.

For hygiene and safety reasons, certain items may be marked as non-returnable on their product page. Gift cards and custom or made-to-order pieces cannot be returned unless faulty.

For anything to do with a return or refund, email [email protected] and a real person will help you.